In order to provide the best service and experience for you and your dog we have moved towards new clients booking their first day of daycare for their dog. Call or email to book your first day of daycare. We accept new dogs on Mondays, Wednesdays and Fridays between 9am and 12:30pm. If you have to drop your dog off prior to 9am, your dog will be kept separate until our first available evaluation appointment at 9am.
Please read and follow the information below prior to your first day.
Our Standard of Dog
A dog that wants to be at daycare and that is easily manageable in a safe open play environment with all staff and existing dogs.
We assess and evaluate all new dogs and do ongoing assessment of existing dogs.
We provide open respectful communication with owners.
We organize dogs based on energy, size and behaviour.
Our day is scheduled in order to provide the best day of play for the dogs.
Play is actively supervised by our team.
We engage with the dogs with guided activities to provide physical and mental stimulation.
We are safe.
We are clean.
Facility tours welcome!
Our New Dog Intake Process
Read our Rules & Regulations - Please review Here
Register Online: - Please register with us ahead of time Here
Provide Vaccine Records: - Please email upload or bring a copy of your dogs current vaccines showing they have had the Parvo and Distemper vaccine. We recommend but do not require Rabies and Bordatella. We accept a current Titers test as well.
Call or email to book your first day of daycare. We accept new dogs on Mondays, Wednesdays and Fridays between 9am and 12:30pm. If you have to drop your dog off prior to 9am, your dog will be kept separate until our first available evaluation appointment at 9am.
When you arrive for your first day of daycare, our Evaluator will review your dogs profile with you and ask you a few more questions. You will also receive the login information to our live webcams.
Assessment & Evaluation - All new dogs undergo an assessment and evaluation during their first days of play to ensure our open play environment is a good fit for them. If dogs are showing signs of aggression, reactivity or stress they will be asked to leave for their safety as well as the safety of the existing dogs and the staff. Owners must be available to pick their dog up if the dog is not a good fit for our environment.
Introductions - All new dogs will be introduced slowly into a group to ensure it is not overwhelming or stressful for them on their first day.
You will receive feedback about your dogs first day from our team upon pick up and a full Report Card will be emailed to you at check out.
First Day - How long your dog stays on their first day is up to you. If it works for your schedule to have them come for two hours that is great. We also have half days which is up to five hours or they can do a full day. Whichever you are most comfortable with.
Puppies – Puppies can attend our daycare once they have had their second set of shots from the vet, this is usually around 12 weeks. Puppies should know their names and basic manners.
Booking Daycare – All dogs must be in by 12:30pm to ensure a good afternoon of play. Currently pre-booking for existing clients is not required, however, you are able to pre book daycare through our client portal.
Booking Grooming - Once you have registered online, please phone 778-484-4479 or email to book a grooming appointment.
Lunch - If your dog requires lunch, please bring the food with them. We will feed them if they are staying for the day. We don't give treats on the floor. If your dog is staying for the day we will give them treats that you provide when they have their rest. We have lots of dog bowls, so you wouldn't need to bring those.
Hours of Operation:
Monday to Friday 7:30AM - 5:30PM
Saturday 9:00AM - 5:00PM
Closed Sundays & Holidays
We do not offer early drop off or late pick ups.
Payment – We accept cash, credit and debit. Payment can be made upon drop off or pick up of your dog. All services and products must be paid in full at the time of purchase. No accounts will be made for products or services rendered so if you are having someone drop off or pick up your dog for you we ask you arrange payment ahead of time.