We are hiring!

Do you have exceptional customer service?  Love dogs and People?

We are have an opening for a part time Pack Leader.

Our established and growing facility at Watson’s Hound Lounge in Kelowna looking for a part time Pack Leader to join our team.   

The ideal candidate has at least 1 year of  experience, is fun, energetic and self-motivated.

Mission Statement:
Our Mission is to provide furry family members with a stress free, kennel free environment that is large, clean, safe, and where there is human contact at all times. We are passionate about our animals and providing superior care.

Honest, Accountable, Respect, Trust, Fun

Position Summary:

In accordance with established vision, mission and values of the organization the Pack Leader supports the efficient and effective function of daily activities to meet the needs of the clients of Watson’s Hound Lounge.

The primary responsibility of the position is maintaining and facilitating safe and fun play for large groups of dogs in an open setting. Strong customer service skills are also required, as you will be interacting with the public as well as with other staff members. It is also expected that the Pack Leader will keep the physical spaces clean and organized.

To fulfill the role as described, the Pack Leader must have the ability to model professionalism and integrity; organize and prioritize tasks in a fast-paced environment and be self-motivated.

Job responsibilities include but may not be limited to:

Dog Management
 Maintain control of a large group of dogs in the playroom at all times to ensure a safe environment
 Actively show the dogs attention and care and ensure you are maintaining the ‘pack leader’ status in the room
 Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup
 Supervise groups or individual dogs in play or social activities to maintain a safe, healthy environment
 Exercise dogs both physically and mentally with various types of equipment and training activities
 Minimize anxiety levels of all dogs in playgroup by actively engaging them
 Facilitate appropriate rest times for daycare attendees
 Follow proper procedures for dog care: feeding, medications, First Aid, entering and leaving areas, assign appropriate dog play groups, introducing new dogs to pack, determining and redirecting appropriate dog behavior
 Behavioral issues are addressed proactively in a timely and effective manner. This may include putting dogs in a quiet time room for time outs when necessary, but NEVER includes the use of physical force or punishment of a dog. We have a zero-tolerance policy for the mistreatment of animals
 Be aware of environment at all times and consistently attends to any special needs dogs including but not be limited to dogs that need to be separated when other dogs enter the playroom and dogs that cannot be together
 Watch all new dogs carefully and immediately consult with management if you have concerns
 For all dogs in playgroup, report any unusual behavior, or incidents and injuries to management immediately
 Maintain playroom as instructed per the posted checklist
 Ensure that all staff that relieves you for break or shift change knows all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift
 Keep a working two way radio at all times when managing dogs and request back-up coverage prior to leaving the playgroup floor
 Review information on whiteboard in hall and in playroom before start of shift and comply with instructions
 Complete dog incident reports timely as required

 Continually monitor playroom and keep free of messes by immediate and continual spot cleaning throughout the shift, dispose of dog waste immediately
 Sweeping, mopping, taking out the trash, refilling the water cooler, replacing water bowls and disinfecting outside area, cleaning the walls, floors and play equipment
Teamwork and Individual Attributes
 Ability to work cohesively with their team in a respectful and professional manner
 Utilizes company tools to communicate relevant information daily via the activity log and to their supervisor
 Maintains a positive attitude and demeanor in all aspects of their position including room management and customer service
 Maintains consistent time and attendance standards
 Follows company dress code guidelines for professional and safety standards
 Punctual, courteous, dependable; arrive on time for scheduled shifts and in the case of an emergency, calls in advance of their shift to allow time for proper coverage
 Demonstrates initiative and personal development; engages in continuous learning and professional growth

Customer Service
 Provide exemplary customer service to clients of the daycare
 Follow all procedures and policies as specified in employee handbook
 Know and be able to repeat all dogs’ names
 Know and be able to explain the services and products of Watson’s Hound Lounge
 Greeting customers entering Watson’s Hound Lounge
 Handle payments
 Tracking dog attendance as needed
 Answering phones as needed
 Other general office duties as needed
 Assist other employees to create a helpful team environment
 Ask for assistance or explanation when needed
 Introduce self to customers and communicate information to them about their dog that would be helpful
 Attend and participate in all required staff meetings and trainings
 Complete task lists in time specified
 Use all tools and equipment with respect and return all tools and equipment to proper place
 Communicate items that need purchase, replacement or repair
 Communicate challenges and questions that need attention to management as soon as possible

Training and Experience Required:
 Experience working with dogs and assessing dog behavior
 Knowledge of pack behavior and training
 Strong interpersonal skills and have ability to work independently and/or as part of a team
 Must be physically fit and be comfortable working in an environment that requires lifting, cleaning and keeping up with all breeds of dogs in all types of weather
 Must be experienced with cash handling and customer service

Education and Certification:
 High School Graduate
 Pet First Aid Certification
 Completion of an Canine Focused Certification Program

Core Competencies:
 Provide superior customer service
 Take initiative
 Work as a team
 Be reliable

Skills and Abilities Required:
 Strong interpersonal skills and have ability to work independently and/or as part of a team
 Ability to work in a team environment
 Proven ability to follow instructions and learn new things
 Ability to carry out the duties of the position with a high degree of ethical and professional behavior

Watson’s is open Monday thru Friday 7:30am to 5:30pm and Saturday and Sunday 9:00am to 5pm; you will be expected to work shifts within our operating hours. 

Please send your resume and cover letter to watson@watsonshoundlounge.com by August 31, 2018.

Thank you!